Join a team focused on accelerating customer success and driving business growth through deep technical expertise. We empower organizations by unifying product, engineering, marketing, sales, and customer success around a shared customer mission. Our approach delivers world-class, AI-powered customer experiences that boost adoption, enhance loyalty, and create a sustainable competitive advantage.

The Customer Service & Support organization within MCAPS - Core is dedicated to building trust and confidence by providing a seamless support experience. Leveraging Microsoft's AI technology, we help users and businesses resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments. Our mission is to empower every person and organization on the planet to achieve more, fostering a culture of growth, innovation, and inclusion.

Take ownership of customer technical issues, investigating and resolving them effectively. Collaborate across teams, utilizing advanced troubleshooting tools and best practices to deliver timely solutions. Participate in building communities of practice among peer delivery roles, sharing knowledge and expertise. Continuously develop technical and professional proficiencies through dedicated training and readiness programs. Identify potential product defects, escalate them appropriately, and contribute to the continuous improvement of Microsoft products.

A minimum of 3 years of experience in technical support, technical consulting, or information technology is required. Alternatively, a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, combined with strong experience in the following technologies, will be considered:

- Remote Desktop Services configuration and management - VMware - Exposure to Citrix - Printing: Configuration and management - Knowledge of WMI, PowerShell, Dcom - User Profile management - Application installation and management - Windows Virtual Desktop (WVD) - FSLogix

Fluency in English, both written and spoken, is essential. Candidates must also meet security screening requirements, including the Microsoft Cloud Background Check. This role is fully on-site.