Seeking an experienced Technical Specialist for Enterprise Applications with a strong background in Salesforce development and support. This role requires a deep understanding of SFDC architecture, best practices, and the ability to lead and mentor a support team.

Ideal candidates will possess extensive experience in Salesforce Lightning Web Components (LWC), Sales Cloud, and Experience Cloud. You will translate customer requirements into robust technical designs and ensure seamless integration with other systems. This position offers the opportunity to drive continuous improvement initiatives and act as a key operational contact for business stakeholders and product owners.

Key responsibilities include providing expert-level support for Salesforce, leading production support engineers, and identifying automation opportunities to enhance efficiency and reduce incidents. You will also drive continuous improvement for stability, performance, and support effectiveness.

This role involves acting as the primary operational contact for business stakeholders and Salesforce product owners, ensuring clear communication and effective collaboration. You'll leverage your expertise in Salesforce design patterns and implementation to solve complex technical challenges.

A minimum of 7-9 years of experience in development and support projects, with at least 4 years focused on SFDC. You should have 5+ years of hands-on experience with SFDC LWC, Sales Cloud, and Experience Cloud, along with 3+ years in integrations and 5+ years in SFDC core technologies (Apex, VF, Webservices). Expertise in SFDC lightning and design patterns is essential.

Required skills include SFDC, CRM, Force.com, Lightning (LWC and AURA), JavaScript, CSS, Webservices (SOAP, REST), Integration, Omni Studio, Omni Channel, and Call Center CTI. Client-facing and strong communication skills are paramount. Experience with Salesforce production support (L2/L3), risk-aware decision-making during incidents, and strong ownership are critical. Familiarity with DevOps, release management, and tools like Bitbucket, Jenkins, and Git is expected.