Seeking a skilled Technical Specialist in Cloud & Infrastructure Engineering to focus on L2 ITSM processes. This role requires a strong background in incident and P1 bridge management, along with expertise as a Change Manager. If you have a proven track record in applying change management strategies and ensuring smooth adoption of new initiatives, we encourage you to apply.

Key responsibilities include implementing and managing the change management process, developing communication strategies, conducting impact analyses, and assessing change readiness. You will also be involved in designing and delivering training, identifying risks, managing stakeholder engagement, and integrating change activities into project plans. Tracking and reporting issues, defining success metrics, and supporting organizational-level change are also integral to this position.

A minimum of 8 years of total experience, with at least 5 years in a relevant capacity, is required. Candidates must be ITIL certified. Essential skills encompass incident management, P1 bridge management, and comprehensive change management expertise. Excellent communication skills are paramount for collaborating with project teams, coaching stakeholders, and managing resistance effectively.