Join Google Cloud as a Technical Solutions Engineering Manager, focusing on pioneering security solutions. You will guide a team dedicated to enhancing the security posture of our enterprise clients through advanced cloud technologies. This role offers a unique opportunity to shape the future of cloud security and drive digital transformation for businesses worldwide.

As a key member of our entrepreneurial team, you'll be instrumental in understanding customer needs and leveraging Google's cutting-edge technology to solve complex business challenges. You will play a vital role in developing and delivering secure, reliable, and scalable cloud products, supporting a diverse range of clients from startups to large enterprises and government agencies.

Lead and mentor technical solutions engineering teams across Asia-Pacific and India, specializing in Google SecOps solutions like Chronicle SIEM, SOAR, and Google Threat Intelligence. Provide strategic direction, set clear expectations, and foster professional growth for your team members.

Collaborate closely with Software Engineering and Site Reliability Engineering to manage production incidents in real-time, ensuring thorough issue identification and transparent customer communication. Resolve high-profile escalations and drive initiatives to enhance the customer experience and their success rates.

Partner with regional counterparts in the Americas and EMEA to ensure seamless 24x7 case transitions, consistent SLA adherence, and standardized troubleshooting workflows. Translate complex customer and technical patterns into actionable feedback for Product and Engineering teams, including reproducible examples and recommendations for scalable solutions to reduce contact rates.

A Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience is required. You should possess a minimum of 13 years of experience in troubleshooting customer needs, advocating for them, and triaging technical issues across hardware, software, applications, and operations.

Demonstrated experience of 13 years in managing technical, customer-facing teams, particularly through critical escalations, is essential. Additionally, 8 years of experience in reading code in a general-purpose language (e.g., Java, C++, Python, Go, JavaScript) or in system design is necessary for this role.

Preferred qualifications include relevant certifications such as CISSP, CISM, GCIH, GCIA, Security+, or Google Professional Cloud Security Engineer. Experience with large-scale application support, proficiency in SQL for data analysis, and strong advocacy skills in a customer-focused environment are highly advantageous.