Drive the future of Google Cloud Security by leading a team of Technical Solutions Engineers across Asia-Pacific and India. This role is pivotal in empowering our enterprise security customers, ensuring their success with Google's cutting-edge SecOps solutions. You'll manage a team focused on complex technical challenges, fostering deep product expertise and delivering a reliable, high-trust experience.

Our team is dedicated to helping organizations digitally transform and solve their most critical business problems using Google Cloud's advanced technology. We are looking for a leader who can guide engineers in debugging intricate issues across the entire security pipeline, from parser failures to API integration bottlenecks. Your focus will be on reducing escalation times and improving overall customer satisfaction.

Lead and mentor Technical Solutions Engineering pods across Asia-Pacific and India, providing strategic direction and clear expectations for Google SecOps solutions like Chronicle SIEM, SOAR, and Threat Intelligence.

Collaborate closely with Software Engineering and Site Reliability Engineering teams to manage production incidents in real-time, emphasizing thorough issue identification and transparent customer communication.

Resolve high-profile customer escalations, enhance the overall customer experience, and champion initiatives that drive customer success.

As a people manager, partner with regional counterparts in the Americas and EMEA to ensure seamless 24x7 case transitions, consistent SLA adherence, and standardized troubleshooting workflows.

Translate recurring customer and technical patterns into actionable feedback for Product and Engineering teams, including reproducible examples, impact assessments, and recommendations for scalable solutions to reduce contact rates.

A Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience is required. You must possess 13 years of experience in troubleshooting and advocating for customer needs, alongside triaging technical issues across hardware, software, applications, operations, and processes.

Significant experience is needed in managing a technical, customer-facing team through critical escalations. Additionally, 8 years of experience reading code in a general-purpose language such as Java, C, C++, Python, Shell, Go, JavaScript, or in system design is essential.

Preferred qualifications include relevant certifications like CISSP, CISM, GCIH, GCIA, Security+, or Google Professional Cloud Security Engineer. Experience troubleshooting large-scale applications and operating systems, with strong analytical skills using SQL, and excellent communication and problem-solving abilities are highly valued.