Join the Google Cloud Platform team and empower customers to innovate and build their future with cloud-native technology. Our robust products, designed for security, reliability, and scalability, span the entire tech stack. We are dedicated to helping businesses of all sizes harness the power of the cloud to connect with their customers, employees, and partners. As part of a dynamic and growing team, you will play a vital role in understanding customer needs and shaping the evolution of cloud technology.

Google Cloud is at the forefront of digital transformation, delivering enterprise-grade solutions powered by cutting-edge Google technology. Our tools enable developers to build more sustainably, and customers worldwide rely on us to drive growth and solve complex business challenges.

Own and resolve complex customer issues, providing Tier 2 support to other teams and ensuring seamless transitions to Google Cloud. Troubleshoot technical problems through debugging, networking, system administration, documentation, and scripting.

Improve product adoption and usability by contributing to product enhancements, tools, processes, and documentation. Drive customer success by understanding and championing their needs to the product teams.

Manage customer challenges by effectively diagnosing and resolving issues, or developing new investigation tools to boost productivity on Google Cloud Platform products. Gain deep expertise in Google's product technology and architectures by troubleshooting, reproducing, and identifying root causes for reported customer issues.

Collaborate within a global team to provide 24-hour customer support, which may include working non-standard hours or shifts. Serve as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations, facilitating the resolution of technical deployment obstacles and enhancing Google Cloud.

Enhance the supportability of Google Cloud networking technologies by partnering with product engineering teams during product launches and sharing customer insights to drive product improvements.

A Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience is required. Possess at least 5 years of experience in troubleshooting, advocating for customer needs, and triaging technical issues across hardware, software, applications, operations, and processes.

Proficiency in at least one common scripting or coding language, such as Python or shell scripting. Demonstrable systems experience with operating systems like Linux or Unix is essential. Strong understanding of operating system kernels, file systems, and TCP/IP network protocols, including concepts like DNS, routing, firewalls, and load balancing.

Excellent English communication skills are necessary to effectively interact with regional customers and stakeholders. Preferred qualifications include experience with Kubernetes or container networking, software-defined networking in public cloud environments, and familiarity with HTTP protocols and APIs. Knowledge of network namespaces, packet capture analysis, and specific network kernel parameters is also advantageous.