Join the Google Cloud Platform team and empower businesses to innovate and scale with cutting-edge cloud technology. This role is integral to our mission of providing secure, reliable, and scalable cloud solutions. You will collaborate with a global, entrepreneurial team dedicated to understanding and addressing customer needs, shaping the future of cloud adoption.

As a Technical Solutions Engineer, you'll be at the forefront of customer success, providing critical level two support and owning significant customer challenges. This position offers a unique opportunity to contribute to a rapidly growing business and help organizations of all sizes leverage the power of cloud technology to connect, grow, and solve complex problems.

Manage critical customer issues through expert diagnosis and resolution, developing new investigation tools to enhance efficiency. Deepen your understanding of Google's product technology and underlying architectures by troubleshooting and identifying root causes for customer-reported problems.

Contribute to a global 24x7 support operation, potentially working non-standard hours or shifts. Serve as a subject matter expert, advising internal stakeholders and customer organizations to overcome technical deployment hurdles and enhance Google Cloud.

Elevate the supportability of Google Cloud networking technologies by collaborating with product engineering teams on launches and providing valuable customer insights to improve existing products.

A Bachelor’s degree in a STEM field or equivalent practical experience is required, alongside a minimum of 5 years’ experience in technical issue triaging and customer advocacy. Proficiency in at least one scripting or coding language like Python or shell scripting is essential, along with strong systems experience in Linux/Unix environments.

Candidates must possess a solid understanding of operating system kernels, file systems, and TCP/IP networking protocols, including DNS, routing, and firewalls. Fluency in English is necessary for effective communication with regional customers and stakeholders.

Preferred qualifications include experience with Kubernetes, container networking, software-defined networking in public cloud environments, and familiarity with HTTP protocols, APIs, and network packet analysis.