Amazon is committed to creating products and experiences that serve everyone. The Trust CX Innovations team champions this vision, ensuring inclusivity is integrated into product development from the outset and upheld before launch. Our mission is to make inclusivity a tangible experience for all customers.

We are seeking a dynamic Technical Program Manager to lead programs that advance these inclusive experiences. This role involves orchestrating cross-functional initiatives across product, engineering, design, and science teams. You will be instrumental in defining program roadmaps, identifying and mitigating risks, and ensuring alignment among stakeholders on shared objectives and timelines. A strong technical understanding is crucial for driving informed decisions and holding partner teams accountable to their commitments. Ultimately, you will be the linchpin connecting diverse efforts to deliver inclusive experiences that resonate with every customer.

- Drive complex, cross-functional programs focused on enhancing inclusive user experiences across product, engineering, design, and science disciplines. - Develop comprehensive program plans, defining scope, key milestones, and success metrics, translating strategic goals into actionable roadmaps with clear ownership. - Proactively manage dependencies between teams, identify potential risks and blockers early, and implement timely resolutions to safeguard project delivery. - Integrate inclusivity standards directly into product planning and development lifecycles, ensuring adherence before product release. - Maintain stakeholder engagement through concise written updates, progress reports, and decision documentation. - Leverage technical expertise to understand system architecture and trade-offs, enabling insightful questioning and informed decision-making. - Monitor key performance indicators to assess the impact of inclusive experiences on customers, using data to guide prioritization. - Ensure partner teams meet agreed-upon commitments and adhere to established timelines.

- A minimum of 3 years in technical product or program management. - At least 2 years of experience in software development. - Over 3 years of experience applying project management methodologies, including scope, schedule, budget, quality, risk, and critical path management. - Proven ability to manage programs involving multiple cross-functional teams, establish effective processes, and coordinate release schedules.

Preferred qualifications include at least 3 years of direct collaboration with engineering teams.