Join a dynamic team at Google, dedicated to building products that empower users globally. As a Technical Program Manager, you will leverage your technical acumen to steer intricate, multi-disciplinary projects from inception to completion. This role involves close collaboration with stakeholders to define requirements, identify potential risks, manage project timelines, and ensure seamless communication with cross-functional teams. You'll be adept at presenting your team's findings to executives and discussing technical trade-offs with engineers.

The SmartReview team is instrumental in safeguarding Google's extensive Workspace user base. We are at the forefront of developing, refining, and upgrading processes and human-in-the-loop workflows that generate high-quality datasets for Machine Learning models. Our mission is to establish scalable, auditable, and dependable processes for content moderation and labeling operations.

Please note: This role involves frequent and direct exposure to graphic, controversial, or upsetting content.

At Google, user trust is paramount. Our Trust & Safety teams comprise experts dedicated to combating abuse and enhancing online safety. We collaborate across Google to deliver impactful solutions for challenges like malware, spam, and account hijacking. Working alongside Analysts, Policy Specialists, Engineers, and Program Managers, we strive to mitigate risks and fight abuse across all Google products, protecting users, advertisers, and publishers worldwide in over 40 languages.

Establish and manage program structures and projects, overseeing cross-functional launch timelines and tracking progress against annual OKRs.

Collaborate closely with engineering, product, data science, and central Trust and Safety (T&S) teams to implement and refine Applied AI solutions.

Develop and enhance Smartreview processes, including intake, triage, and backlog management, driving program sprints.

Analyze key program metrics, identify potential deviations, and define corrective actions for critical issues.

Communicate program status, risks, and milestones clearly to both cross-functional teams and executive leadership.

Champion and implement project management best practices, measuring adoption across the team.

A Bachelor's degree in a technical field or equivalent practical experience is required.

Minimum of 5 years of experience in program management is essential.

Preferred qualifications include a Bachelor's degree in a quantitative field such as Computer Science or Engineering, or equivalent practical experience.

Experience managing the complete Software Development Life Cycle (SDLC) and ML pipeline, working with technical teams, coupled with 8 years of experience as a Technical Program Manager, is highly valued.

Demonstrated ability to thrive in a fast-paced, evolving environment, supported by strong communication skills and meticulous attention to detail.

Advanced knowledge of AI solutions, with proven capability in integrating generative AI and LLM functionalities into operational workflows.

Exceptional influencing abilities and executive communication skills, along with a strong capacity to build robust relationships with cross-functional partners.