Drive innovative technology solutions that enhance Prime membership growth and deliver personalized customer experiences. This role involves leading complex technical programs across diverse stakeholders to craft unique customer journeys throughout the Prime lifecycle.

Leverage deep expertise in large-scale distributed systems to spearhead strategic initiatives that seamlessly integrate various Amazon systems. The goal is to elevate the end-to-end Prime experience for customers, particularly within Emerging Markets, and contribute to Prime's vision of becoming the world's most engaging and beloved membership program.

This position operates at the critical intersection of customer experience and technical implementation. You will address challenges within distributed systems, customer-facing applications, high-throughput production environments, and the application of ML/AI to enrich the Prime membership journey. This role offers significant visibility across Amazon's ecosystem.

Define and validate intricate program requirements across multiple stakeholder teams, adeptly solving ambiguous challenges and proactively mitigating risks associated with Prime lifecycle experiences.

Collaborate closely with engineering teams to architect high-level technical designs and robust solutions. Ensure seamless integration with various Amazon systems, prioritizing scalability and performance for high-volume customer experiences.

Lead comprehensive program management for technical initiatives aimed at boosting Prime membership growth and enhancing benefit engagement.

Facilitate technical discussions with cross-functional teams, expertly aligning business needs with technical constraints and making strategic trade-offs between short-term and long-term objectives.

Optimize processes and implement operational excellence frameworks to boost concurrent project delivery. Continuously monitor key metrics and program health to ensure success.

A minimum of 7 years of direct experience working with engineering teams is required.

Possess at least 3 years of hands-on software development experience.

Accumulate over 5 years of dedicated experience in technical program management, specifically with software engineering teams.

Demonstrated experience managing programs involving cross-functional teams, establishing effective processes, and coordinating release schedules.