Join AWS as a Technical Operations Manager in India and lead a team of Support Engineers on the night shift. You will be instrumental in delivering world-class technical support for all AWS offerings to a global clientele.

This role places you at the cutting edge of cloud technology, collaborating with leading companies and Amazon's own engineering teams. You'll be part of a passionate group dedicated to the critical importance of exceptional customer support.

Manage the daily operations of the India night shift, ensuring team staffing and adherence to SLA commitments. Drive personnel management to equip engineers for superior support. Oversee the quality of workload reviews and customer sentiment.

Play a key role in hiring and growing the Support Engineer team. Influence senior engineers and development teams to elevate the customer support experience. Propose and implement initiatives to maximize customer satisfaction. Effectively manage engineers, focusing on customer needs and career development. Handle escalations, guiding engineers through complex issues. Lead productive business and technical discussions.

A minimum of 5 years in management with a proven track record of success is required. Additionally, 7 years of experience managing engineering teams in a dynamic operational setting is essential.

Possession of a Bachelor's degree in Engineering, Computer Science, or a related technical field is a prerequisite. An MBA and experience in driving operational improvements, managing large enterprise technical escalations, and working with AWS services are highly preferred.