Join NTT DATA, a global leader in business and technology services, and contribute to our mission of accelerating client success and positively impacting society. We are seeking a skilled Technical Lead specializing in Salesforce Commerce Cloud and Service Cloud to drive innovative solutions and ensure high-quality offshore delivery. This role offers an opportunity to be part of an inclusive and forward-thinking organization.

In this role, you will provide technical leadership, oversee solution quality, and manage offshore delivery for Salesforce Commerce Cloud support. Your responsibilities will include leading complex incident resolution, conducting Root Cause Analysis (RCA), reviewing code and configurations, and ensuring technical governance across both B2C Commerce and Service Cloud.

You will also mentor the support team, manage cross-cloud dependencies, drive problem management and automation, and serve as the technical escalation point for L2/L3 issues. Coordination of release/deployment readiness, performance analysis, and integration troubleshooting will be key aspects of this position. Establishing coding and support standards, developing runbooks, and implementing monitoring and knowledge management practices are also expected.

We are looking for a strong hands-on Salesforce technical lead with extensive experience in Salesforce B2C Commerce/SFCC and Service Cloud. Proficiency in Apex, LWC, integrations, APIs, and troubleshooting data/configuration issues is essential. The ideal candidate will have a proven track record in deployments and production support, capable of leading complex incident resolution and RCAs.

This position requires the ability to mentor teams, coordinate dependencies, and act as a technical escalation point. Experience in application production support from a Service Cloud perspective is also required. You should be adept at leading triage, reviewing solutions, and ensuring the quality of fixes and enhancements. Candidates must be willing to work in a Hybrid model and adhere to a 2 pm to 11 pm IST shift.