Join NTT DATA, a global leader in business and technology services, and contribute to innovative solutions for Fortune Global 100 companies. We are seeking a skilled Technical Lead with expertise in Salesforce Commerce Cloud and Service Cloud to enhance our team in Bengaluru. This role is pivotal in ensuring technical excellence and driving quality in offshore deliveries.

As a key member of our team, you will leverage your deep understanding of Salesforce B2C Commerce/SFCC and Service Cloud to lead complex projects. Your role will involve hands-on technical guidance, intricate troubleshooting, code reviews, and maintaining high standards for deployments and production support.

This position requires a candidate comfortable with a hybrid work environment and available to work flexible hours, including a 2 pm to 11 pm IST shift, to align with global project needs.

Spearhead technical delivery for offshore Salesforce Commerce Cloud support, ensuring seamless application production support for Service Cloud as well. Lead the triage and resolution of challenging incidents and problems, meticulously reviewing solution approaches and code changes to guarantee the quality of fixes and enhancements.

Coordinate release and deployment readiness, conduct thorough technical root cause analysis (RCA), and perform performance and integration troubleshooting. Establish robust coding and support standards, develop runbooks, and implement effective monitoring and knowledge-sharing practices.

Allocate tasks effectively, mentor team members, proactively manage technical risks and dependencies, and collaborate closely with client architects for escalations, design decisions, and continuous improvement initiatives.

A strong hands-on Salesforce technical lead with proven experience across Salesforce B2C Commerce/SFCC and Service Cloud is essential. Proficiency in Apex, LWC, API integrations, and troubleshooting data/configuration issues is required.

The ideal candidate will possess experience in deployments, production support, and leading complex incident resolution, including RCA and code/configuration reviews. Ability to provide technical governance across both Commerce and Service Cloud tracks is crucial.

This role demands excellent problem-solving skills, the capacity to mentor a support team, coordinate cross-cloud dependencies, drive problem management and automation, and serve as the primary technical escalation point for L2/L3 issues. Experience with hybrid work models and the specified shift timings is expected.