Technical Lead-Cloud & Infra Engg
Birlasoft
Birlasoft
Join our team as a Senior ServiceNow Developer/Specialist, focusing on ITSM, ITOM, and enterprise integrations. This role is crucial for designing, developing, and supporting scalable ServiceNow solutions that adhere to best practices and governance standards.
We are looking for a professional with a deep understanding of the ServiceNow platform and its various modules. Your expertise will directly contribute to the efficiency and effectiveness of our IT operations. This is an excellent opportunity to leverage your skills in a challenging and rewarding environment.
Key responsibilities include designing and implementing ServiceNow solutions across ITSM and ITOM modules, configuring platform components like Business Rules and Client Scripts, and supporting Discovery, Event Management, and CMDB initiatives.
You will also be responsible for developing and maintaining integrations using various API technologies and MID Servers, performing platform enhancements, troubleshooting issues, and supporting platform upgrades and releases. Collaboration with stakeholders and cross-functional teams is essential for delivering high-quality solutions.
We require candidates with a minimum of 4 years of hands-on ServiceNow development experience, demonstrating strong expertise in JavaScript, Glide API, and various ServiceNow scripting and configuration tools.
Essential skills include deep experience with ITSM and ITOM modules, robust knowledge of ServiceNow Integration Hub, REST/SOAP APIs, MID Server, and enterprise integrations. A solid understanding of ITIL processes, ServiceNow development best practices, and experience with Update Sets, Service Portal, and Agile methodologies are also mandatory. Relevant ServiceNow certifications are highly valued.
Birlasoft
Cloud & Infrastructure Management