Join our Customer Experience & Success organization to empower strategic enterprise customers and help them achieve more with Microsoft's cloud platforms. This role is key to accelerating business value through differentiated customer experiences.

As a Technical Customer Success Account Manager, you are the primary delivery lead and partner for our most strategic customers. You'll leverage your technical expertise, business acumen, and industry insights to orchestrate end-to-end post-sales delivery and support across the Microsoft and Partner ecosystem.

We foster a culture of growth, innovation, and inclusion. Our mission is to empower every person and organization on the planet to achieve more. This opportunity offers significant career growth, allowing you to enhance your delivery management capabilities and deepen your cloud and industry expertise.

Build and nurture foundational relationships with key customer stakeholders and technical professionals to ensure successful solution delivery and health.

Lead customer success initiatives by aligning objectives with the Microsoft portfolio and developing actionable Customer Success Plans that integrate with account priorities.

Manage program planning, customer-facing reviews, and prioritization of engagements to achieve agreed-upon customer outcomes.

Drive customer adoption and usage of Microsoft products and services by acting as the Consumption and Usage Manager, identifying areas for improvement, and implementing strategies to meet consumption milestones. Understand retention and churn dynamics to proactively address potential issues.

A Bachelor's degree is required, along with a minimum of 9 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.

Possess a strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms like AWS or Google Cloud.

Demonstrated experience in project or program management, service delivery, and effective stakeholder engagement is essential. Excellent executive communication and relationship management skills are necessary to build trust across business and technical audiences.