Join a dynamic team focused on empowering enterprise customers to achieve their business objectives through Microsoft's advanced cloud solutions. As a Technical Customer Success Account Manager, you will be instrumental in driving value realization and ensuring customers maximize their investment in Microsoft products and services.

This role requires a passion for cloud technology and a knack for building strong customer relationships. You'll leverage your technical expertise and business understanding to orchestrate post-sales delivery and support across the Microsoft and Partner ecosystem, ensuring strategic customer outcomes are met.

Embrace a growth mindset and contribute to a culture of innovation and inclusion. This is an opportunity to accelerate your career, hone your delivery management skills, and deepen your cloud and industry knowledge.

Cultivate and nurture foundational relationships with key customer stakeholders and technical professionals to ensure high-quality solution delivery.

Align customer objectives with Microsoft's portfolio, linking Customer Success Plans with account priorities and developing actionable programs.

Lead program planning, customer-facing reviews, and engagement prioritization to achieve agreed-upon customer outcomes.

Drive adoption and usage of Microsoft products and services, acting as a Consumption and Usage Manager to meet milestones and identify improvement areas. Analyze retention and churn trends to proactively address potential issues.

Possess a Bachelor's Degree with a minimum of 10 years in customer success, solution delivery, practice management, consulting, or portfolio management; OR a Master's Degree in a related field with 8+ years of experience.

Demonstrate at least 5 years of relevant work experience within the customer's industry and a proven track record of leading complex technology programs with enterprise clients.

Exhibit a strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent platforms, alongside proven experience in project/program management, service delivery, and stakeholder engagement.

Communicate effectively at the executive level, building trust and influencing across business and technical audiences.