Empower strategic enterprise customers to maximize value from Microsoft products and services. As a Technical Customer Success Account Manager, you will be instrumental in guiding customers through their cloud transformation journeys.

This role involves orchestrating end-to-end post-sales delivery and support across the Microsoft and Partner ecosystem. You will leverage your technical expertise, business acumen, and industry insights to ensure customers achieve their business objectives.

Join a team dedicated to fostering customer success and driving business outcomes. This is an excellent opportunity to accelerate career growth, utilize delivery management skills, and deepen cloud and industry knowledge within a supportive environment.

Serve as the primary delivery lead and partner for strategic enterprise customers, driving value realization across Microsoft's Digital Cloud platforms.

Orchestrate end-to-end post-sales delivery and support, aligning the right resources at the right time to meet customer business outcomes.

Cultivate foundational relationships with key customer stakeholders and technical professionals to ensure quality solution delivery and system health.

Develop and execute Customer Success Plans, aligning priorities with the broader account strategy and developing actionable programs.

Manage program planning, customer-facing reviews, and engagement with technical stakeholders to achieve agreed-upon customer outcomes.

Act as the Consumption and Usage Manager, tracking adoption milestones, identifying areas for improvement, and driving increased usage of Microsoft products and services.

Monitor customer portfolio retention, identifying potential churn risks and proactively addressing them.

A Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management is required. Alternatively, a Master’s Degree in a related field with 8+ years of relevant experience will be considered.

Minimum of 5 years of relevant work experience within the customer's industry is essential.

Demonstrated success in leading complex technology programs for enterprise clients is a must.

Possess a strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or comparable cloud platforms like AWS or Google Cloud.

Proven experience in project or program management, service delivery, and effective stakeholder engagement is necessary.

Excellent executive communication and relationship management skills are vital for building trust and influencing across both business and technical audiences.