Technical Account Representative (TAM) 4

Oracle

8–12 yrs Bengaluru Full Time Work from office
Oracle logo
Posted : today
Actively hiring

Job description

Join our team as an Oracle Database Consultant and play a pivotal role in ensuring the 24x7 operational excellence of mission-critical customer environments. This role demands advanced support capabilities, focusing on comprehensive Oracle Database administration, proactive monitoring, swift troubleshooting, expert performance tuning, and robust high availability solutions. You will be instrumental in managing backups, recovery, patching, and resolving complex incidents across diverse Oracle Database platforms.

This position offers a challenging yet rewarding opportunity to work with cutting-edge Oracle technologies and contribute directly to customer success. We are looking for dedicated professionals eager to make a significant impact in a dynamic support environment.

Responsibilities

Administer, monitor, maintain, patch, upgrade, and troubleshoot Oracle Database environments. Execute advanced SQL, database, memory, and performance tuning, including in-depth analysis of AWR/ASH reports to resolve complex performance bottlenecks. Manage critical components like Oracle RAC, ASM, RMAN, Data Guard, Fast-Start Failover, and ensure seamless backup/recovery and disaster-recovery operations. Provide expert support for Oracle GoldenGate, Exadata, multitenant databases (CDB/PDB), Enterprise Manager, and OCI-hosted databases. Conduct thorough database health checks, capacity reviews, identify potential risks proactively, and generate detailed operational reports. Resolve incidents within stipulated SLAs, lead technical escalations, meticulously document root causes, and maintain comprehensive support runbooks.

Qualifications

A minimum of 8-12 years of extensive hands-on experience in Oracle cloud administration and support is essential. Candidates should possess L3 DBA/SME-level expertise, with over 10 years of experience demonstrating advanced proficiency in Oracle Database, Exadata, RAC, ASM, Data Guard, GoldenGate, performance tuning, backup/recovery, and handling high-severity escalations. Familiarity with Oracle Database versions 11g, 12c, 18c, and 19c is required. Experience with OCI and Oracle Enterprise Manager is highly preferred. A Bachelor’s degree in computer science, IT, or a related field is a prerequisite, and Oracle certifications like OCI, OCA, or OCP are advantageous. The role necessitates a willingness to work in a 24x7 support model from client sites in Chennai or Bangalore, with no remote or Work From Home options available.

Essential Skills

Oracle DatabasePerformance TuningRMANData GuardRACASMGoldenGateSQLPL/SQLLinux/Unix Shell ScriptingCustomer Relationship ManagementIncident ManagementRoot Cause AnalysisTechnical EscalationsCapacity PlanningDisaster RecoveryBusiness Continuity

Good to Have

ExadataOCIOracle Enterprise ManagerTDEOracle Key VaultDatabase VaultAVDFPythonNumPyPandasMatplotlibSeabornScikit-learnTensorFlowKerasPyTorchSpark

Highlights

  • Actively hiring

More Details

RoleTechnical Account Representative (TAM) 4
IndustryInformation Technology & Services
DepartmentCustomer Account Management, Database Administration
Employment TypeFull Time, Work from office

About the Company

Oracle logo

Oracle

Information Technology & Services

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