Join the Google Cloud Platform team and empower customers to transform their businesses with cutting-edge cloud technology. You'll be instrumental in helping organizations leverage our secure, reliable, and scalable cloud solutions, from infrastructure to applications. As part of an innovative and growing team, you will deeply understand customer needs and shape the future of technology adoption across businesses of all sizes.

In this pivotal Technical Account Manager role, you will guide customers in effectively adopting Google Cloud products. You will orchestrate the integration of Google Cloud into client organizations, providing strategic and technical direction throughout their transformation journey. Furthermore, you will oversee the successful delivery of Cloud Consulting engagements to foster long-term customer success and utilization.

This position involves frequent interaction with diverse stakeholder groups, including senior enterprise leaders and cross-functional teams spread across different geographical locations. Google Cloud is dedicated to accelerating digital transformation for every organization, offering enterprise-grade solutions powered by Google's advanced technology and tools designed for sustainable development. Our partners in over 200 countries and territories rely on Google Cloud to drive growth and solve their most critical challenges.

Spearhead customer integration with Google Cloud by leading the implementation process. Offer expert technical guidance and meticulously manage timelines, key milestones, migration objectives, and overall transformation strategies.

Champion customer requirements to dismantle obstacles and influence the development of new product features. Lead multiple concurrent workstreams to sustain project momentum and drive progress.

Cultivate robust strategic relationships with key stakeholders to gain a comprehensive understanding of their business objectives. Develop tailored roadmaps and conduct influential quarterly business reviews.

Strategize and coordinate customer events and product launches, collaborating closely with Support, Engineering, and Site Reliability teams to ensure seamless execution and success.

Develop and disseminate best practices and valuable assets derived from customer engagements. This initiative aims to scale successful strategies through our partner ecosystem and accelerate broader cloud adoption.

Possess a Bachelor's degree in Computer Science, Engineering, a related technical discipline, or equivalent practical experience.

Bring a minimum of 5 years of experience in customer-facing positions, adept at engaging with stakeholders and driving customer technical implementations or significant transformation programs.

Demonstrate proven experience supporting customers in cloud operations, including areas such as launch or capacity planning, product release management, technical support, escalation management, or consultative services.