Google Cloud is revolutionizing digital transformation, empowering organizations worldwide with advanced technology and sustainable development tools. We partner with over 200 countries to solve critical business challenges. As a Technical Account Manager (TAM), you will be instrumental in driving customer success by guiding them through the adoption of Google Cloud products. Your role involves leading strategic and technical cloud transformation initiatives for our most valued clients, ensuring the successful delivery of Professional Services engagements. You will engage regularly with executive stakeholders and diverse internal teams, leveraging your expertise to bridge business needs with technical solutions.

This position offers a unique opportunity to impact how leading organizations leverage cutting-edge cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, and Google Chrome. You will foster strong relationships and build technical credibility across all organizational levels.

Accelerate customer adoption of Google Cloud by leading implementation journeys, offering technical guidance, and managing timelines, milestones, and business transformation strategies.

Champion customer needs to overcome adoption barriers and influence new feature development, coordinating across multiple workstreams and teams to sustain momentum.

Cultivate strategic partnerships with key stakeholders to deeply understand customer businesses and co-create strategic roadmaps, leading quarterly business reviews and executive sessions.

Orchestrate customer events and launches, collaborating with Support, Engineering, and Site Reliability Engineering (SRE) to ensure seamless customer experiences during critical periods. Guide issue resolution and escalations effectively.

Develop and disseminate best practices derived from customer engagements to support scaling initiatives through partners and enhance cloud adoption velocity.

A Bachelor's degree or equivalent practical experience is essential, coupled with a minimum of 8 years in a technical project management or a customer-facing capacity.

Demonstrated experience in migrating applications and workloads to public cloud platforms is required.

Proven ability to collaborate with channel partners, systems integrators, and third-party developers to deliver impactful solutions.

Experience working collaboratively across internal business units and with large enterprise clients.

Exceptional communication, presentation, problem-solving, and management skills, with a talent for translating business requirements into actionable technological solutions.

Familiarity with one or more of the following domains: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.