Lead the Order to Cash (O2C) function as a strategic owner and capability leader within global Finance Managed Services at EY. This role is pivotal in delivering measurable business outcomes, driving best-in-class O2C performance through process excellence, digital enablement, and talent development. The focus is on creating a future-ready transformation agenda, integrating advanced technologies like AI to deliver a seamless, touchless finance experience for clients.

Join EY to build a unique career path with global scale and support. Your voice and perspective are crucial in helping EY evolve and create a better working world for everyone. This opportunity allows you to build an exceptional experience for yourself while contributing to a larger purpose.

Define and evolve the global O2C process framework, including customer master data, credit management, order processing, billing, collections, disputes, cash application, and reporting. Govern process standards, KPIs, and SLAs, ensuring SOX compliance and proactive risk management. Lead process harmonization across ERP systems and regions. Drive the O2C Digital Transformation Roadmap, implementing AI, RPA, and analytics. Oversee touchless O2C workflows, including e-invoicing and automated cash allocation. Partner with digital teams to validate automation use cases and ROI. Lead the design and review of performance dashboards and govern automation success metrics.

Establish competency-based career frameworks for O2C professionals. Mentor process leaders in digital fluency and analytical thinking. Integrate certifications into talent development plans. Foster a culture of innovation and ownership. Manage global O2C talent capacity and succession pipelines. Act as a strategic advisor to client CFO organizations on O2C optimization and automation. Participate in contract governance and steering committees. Support solution design and transition planning. Partner with other GPOs for end-to-end finance process integrity.

Possess deep domain expertise in the end-to-end O2C process, including order fulfillment, credit risk, collections, dispute handling, and cash management. Demonstrate strong working knowledge of ERP ecosystems (SAP, Business Central, D365, Oracle) and workflow tools. Expertise in finance automation, AI/ML integration, and process mining tools like Celonis, Power BI, and UiPath is essential. Proficiency in data governance, master data control, and reconciliation management is required. Strong acumen in financial metrics (DSO, aging trends, bad debt provisioning) and performance analytics is key. Familiarity with compliance, SOX, and internal audit standards is necessary.

Candidates should exhibit digital leadership, championing process mining and AI-based decision support. Strategic agility is required to balance transformation vision with delivery excellence. Analytical foresight to use predictive insights for exception prevention and working capital optimization is valued. Strong collaboration and influence skills to build executive relationships are important. Experience in change enablement, leading adoption of digital tools and new operating models, is expected. A commitment to continuous improvement, sponsoring innovation and automation idea pipelines, is crucial. Qualifications include a Chartered Accountant (CA), CPA, ACCA, MBA (Finance), or equivalent professional qualification with 15–20 years of progressive experience in Finance Operations/Shared Services/Transformation, including at least 4–5 years in an O2C leadership or GPO role. Proven experience in automation-led process transformation, process design, capability development, digital platforms, ERP migrations, and analytics implementations is required. Prior exposure to multi-country delivery, client governance, and transition projects is highly preferred.