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This document outlines the primary role and overall job objectives for a Team Lead/Assistant Manager in Accounts Receivable. It details specific duties, along with the required education, skills, and experience. This guide is essential for talent management in shortlisting candidates, and for Client, Delivery, and Transition Managers in selecting resources for Knowledge Transfer and Offshore delivery.

As an Accounts Receivable Team Lead, you will oversee and guide the team in managing client accounts receivable tasks. This includes taking ownership of the monthly AR close process and reconciling the AR sub-ledger to the General Ledger. You will also manage the reconciliation of other AR-related accounts, investigate and resolve cash and check discrepancies, and ensure robust financial controls.

Key duties involve conducting regular governance calls with process owners to address immediate issues. You will be responsible for publishing the monthly O2C dashboard to track SLA/KPI adherence. Additionally, you will hire, train, and manage the AR team, fostering a productive environment and building strong team competencies.

You will also coordinate with other departments to ensure seamless AR integration. The role demands creating a high-performance culture focused on employee engagement and customer centricity. You must demonstrate the ability to manage multiple projects and meet deadlines, document procedures, and ensure their adherence. Effective communication, staff management, priority setting, and workload planning are crucial.

Furthermore, you will apply your experience to identify and implement best practice strategies and process improvements. Ensuring new employees receive adequate support during orientation and have the necessary competencies through training plans is vital. Motivating staff through effective performance appraisals, career development, coaching, and integrated reward systems is also a key responsibility.

We are seeking a Team Lead with 4-10 years of experience in accounts receivable processes and at least 1-3 years of team leading experience. A strong background in accounts receivable is preferred, along with experience in transitions and ERP systems such as SAP, Oracle, or PeopleSoft.

Essential competencies include a Finance/Accounting degree or equivalent practical experience. Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint) is required. Candidates should possess strong analytical skills with keen attention to detail, excellent listening and communication skills for client interactions, and well-developed organizational skills to manage workload effectively, particularly during peak periods.

Robust computer skills are necessary for daily tasks involving spreadsheets and report generation. A passion for ensuring an excellent customer experience is fundamental to this role.