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This role focuses on the Accounts Receivable (AR) function, specifically for a team member position. The document outlines the core responsibilities, objectives, and specific duties associated with the AR associate role. It also details the essential educational qualifications, required skills, and experience necessary to excel in this position.

The objective of this document is to provide a clear understanding of the AR team member's primary role and overall job goals. It serves as a guide for talent acquisition teams in shortlisting candidates and assists Client Leaders, Delivery Managers, and Transition Managers in identifying and selecting suitable resources for both knowledge transfer and offshore delivery processes.

As an Accounts Receivable Associate, you will be instrumental in managing all outgoing financial transactions from the company. Your duties will encompass the complete Order to Cash (OTC) process.

Key responsibilities include: - Assessing and extending credit for new customers, monitoring existing customer credit, and managing credit holds. - Handling new customer setup, creation, and processing change requests or modifications. - Performing duplicate checks to ensure the integrity of customer master data entries. - Applying cash remittances, processing customer payments via cash, check, and credit card, and following up on any missing information or required support. - Reconciling receipts recorded in the general ledger system with available reports. - Following established cash application processes to accurately and promptly apply payments to customer accounts. - Analyzing customer account balances, defining collection strategies, and actively following up on overdue invoices. - Issuing dunning letters to customers and updating receivables by totaling unpaid invoices. - Researching and processing dispute and deduction adjustments, as well as investigating and applying unallocated cash. - Processing refund requests and resolving returned check items. - Verifying the validity of account discrepancies by gathering and investigating information from sales, trade promotions, customer service departments, and customers. - Maintaining an accurate aging report and obtaining customer information regarding end-customer disputes.

We are seeking an Accounts Receivable Team Member with a strong foundation in accounting principles and a minimum of 1-4 years of experience in AR processes. Proficiency in managing customer master data, cash application, order and credit management, billing, and collections is essential.

Key competencies and skills include: - **Analytical Skills and Attention to Detail:** The ability to scrutinize complex numbers, identify disparities, and uncover cost-saving opportunities. - **Communication Skills:** Excellent listening and verbal communication skills for effective client interaction, issue resolution, and professional conduct. - **Organizational Skills:** The capacity to manage workload efficiently, particularly during peak periods, and maintain organized documentation and client information. - **Taking Ownership:** Demonstrating accountability for system integrity, strategic choices, policy coherence, and successful task completion.

Experience in client email handling is expected. Candidates should be well-organized, proactive, and possess the ability to work independently. Maintaining healthy vendor relationships and tracking budget expenses are also important. Proficiency in Microsoft Office Suite and strong data entry skills are required, along with general math skills.

Preference will be given to candidates with experience in ERP systems such as SAP, Oracle, or PeopleSoft.