Join EY and contribute to building a better working world. As a Learning & Development Compliance Operations Associate within our ES – L&D Hub, you will play a crucial role in supporting and managing the diverse educational requirements for Firm professionals. This position demands a thorough understanding of Service Line (SL) Learning Frameworks and involves managing learner communications. You will monitor adherence to the Firm’s education policies to ensure client-serving professionals maintain a high degree of compliance.

Your primary objectives will be to ensure consistent, high-quality service delivery by taking end-to-end project ownership and achieving defined goals. We seek individuals eager to grow, with a capability to ensure effective process output and protocols, and a proactive approach to identifying opportunities for improvement and adding value.

Key responsibilities include: - Monitoring ongoing compliance with continuing education processes. - Assisting with requests for learning assignments, communicating learning requirements, and tracking registrations and completions. - Demonstrating in-depth knowledge of Service Line Learning Frameworks. - Supporting the Learning Compliance communication process. - Advocating positively for necessary process changes and initiatives. - Identifying and leveraging opportunities to enhance processes and achieve objectives. - Building client relationships to exceed expectations through clear communication and responsiveness. - Understanding key policy requirements and broader areas outside your immediate scope. - Applying general technical knowledge and staying updated on learning compliance trends, translating insights into actionable plans.

To qualify for this role, candidates should possess: - A Bachelor's degree or equivalent work experience, with 1-3 years of relevant experience. - Flexibility to work UK shift timings, including late evening hours.

Ideal candidates will also exhibit: - Strong interpersonal, organizational, and responsive customer service skills with keen attention to detail. - The ability to manage and meet deadlines effectively. - Robust analytical skills to understand complexities and identify problem-issue relationships. - Adaptability and flexibility. - Capability to interface with executive leaders, demonstrating expanded knowledge of learning compliance and providing solutions for risk mitigation. - Familiarity with data visualization technologies like Power BI is preferred. - Availability for overtime as workload dictates throughout the year.