NTT DATA seeks an innovative and passionate Systems Integration Specialist Advisor focused on VDI solutions. Join a dynamic, inclusive, and forward-thinking team dedicated to driving client success.

This advisor role is for a seasoned professional with a proven ability to deliver robust, efficient, and stable client solutions through innovation, creativity, technical expertise, and leadership. You will be instrumental in supporting and managing large enterprise environments, demonstrating strong motivation, a technology-driven mindset, and excellent communication skills.

Success in this role requires developing strong cross-group collaboration and embracing challenges in ambiguous situations. A broad understanding of server, desktop, and application virtualization is essential.

Serve as a primary escalation point for all support-related activities, coordinating technical efforts to meet client KPIs and deadlines. Design and implement complex VDI and App Delivery Virtualization projects utilizing various technologies.

Provide support for intricate system configurations and standards across Citrix, VMware, and MS Hyper-V platforms, assisting your team with technical issues within your expertise. Develop standardized, repeatable implementation processes to ensure product uniformity and quality.

Engage directly with clients, account managers, and peers to support complex VDI/App Delivery environments. Apply best practices and methodologies to large-scale projects, creating and maintaining essential support documentation, work instructions, and knowledge base articles.

Facilitate team collaboration, information sharing, and the adoption of best practices. Foster an innovation mindset and focus on automating and optimizing resources for improved efficiency. Be available to manage high-severity incidents within your scope and participate in a 24/7 on-call rotation. Adhere to ITIL processes, including Change Management, and ensure accurate ticket documentation of support requests and troubleshooting steps.

A minimum of 7 years of IT infrastructure technical implementation experience is required, alongside 7+ years in engineering and/or support for x86 technical offerings like VMware, Microsoft, and Citrix.

Demonstrate an advanced, proven track record in engineering and supporting highly available Citrix environments, specifically with Citrix Virtual Apps and Desktops and/or Citrix DaaS. Five or more years of experience with Azure Virtual Desktop is necessary.

Possess strong technical knowledge of storage subsystems and server hardware fundamentals. In-depth expertise in on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL is crucial. A thorough understanding of enterprise datacenter technologies, including Networking, Security, TCP/IP, SAN, NAS, and physical datacenter practices, is essential.

Extensive skills in Windows Networking, Active Directory, and profile management are required. Exhibit a demonstrated ability to assess, implement, and troubleshoot IT Infrastructure systems and configurations using established procedures, scripts, and templates.

Showcase demonstrated engineering expertise in requirements gathering, problem-solving, and providing recommendations for large, complex customer environments. The ability to achieve a high level of Customer Satisfaction on all engineering engagements is key.

Adhere strictly to deadlines and procedures agreed upon at the team or customer level. Possess strong organizational skills enabling simultaneous work on multiple projects and assignments. Excellent written and verbal English communication skills are mandatory.

Cloud solutions or certifications in Azure/AWS (e.g., AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate) are considered an advantage. Familiarity with Windows 365, AWS Workspaces, Nerdio, or iGEL is a plus.