This role focuses on ensuring the smooth operation of Enterprise Application Services (EAS) by managing system integrations and application performance. Responsibilities include monitoring daily system health, resolving technical inquiries, and performing essential maintenance and upgrades.

Key duties involve troubleshooting application and server issues, coordinating with vendors for timely resolutions, and validating system stability post-updates. The specialist will also handle configuration changes, application package installations, and conduct root cause analysis for production incidents.

Oversee the daily performance of EAS applications, monitoring CPU, memory, and I/O utilization. Provide timely solutions to application and server-related problems and inquiries from the business. Engage and follow up with vendors on user-reported issues. Perform application upgrades, migrations, and necessary software installations for EAS applications. Validate application correctness after upgrades, migrations, and patching. Implement configuration changes and set up application pool schedules as required. Install application packages on user desktops upon request. Conduct RCA for production incidents and manage repetitive issues through problem tasks. Identify opportunities for error reduction, automation, and operational efficiency improvements. Perform daily health checks and resolve any issues proactively before business operations begin. Prepare documentation and operational procedures for EAS applications and train the team to assist users. Participate in a rotation for on-call duties, including weekends and night shifts.

Proficiency in installing and configuring applications on Windows servers. Ability to troubleshoot and resolve application performance and functionality issues, coordinating with vendors. Solid understanding of Windows Server Administration, Active Directory, DNS, DHCP, and Load Balancing. Experience with IIS Administration, including application pool management and scheduling. Strong skills in installing, configuring, and troubleshooting SSL certificates. Experience with Windows server upgrading, patching, and troubleshooting. Excellent communication skills are essential for interacting with US vendors and internal teams. Demonstrated troubleshooting and problem-solving abilities. On-Base Admin skills are a plus, and an OCSA certification is desirable.