NTT DATA seeks passionate innovators to join our growing team. We are looking for a Systems Integration Advisor to lead our Hardware Asset Management (HAM) strategy. This role involves driving organizational and client objectives through expert asset optimization and lifecycle governance. You will be instrumental in shaping the future of IT asset management within a dynamic, forward-thinking organization.

As a Systems Integration Advisor, you will define the overall HAM strategy, acting as a trusted advisor to clients and leadership on asset optimization and cost efficiency. You will lead and mentor a team, establish robust governance frameworks, KPIs, and SLAs, and cultivate strong stakeholder relationships. Your responsibilities include designing and improving end-to-end HAM processes, leveraging ServiceNow Now Assist and AI capabilities, and managing the complete hardware asset lifecycle within ServiceNow HAM Pro. You will ensure data accuracy through lifecycle governance, reconciliation, and quality reviews, and configure HAM Pro workflows for various asset management functions. Identifying and mitigating risks, enhancing business value through improved asset visibility, and introducing new reports and automation frameworks are key aspects of this role.

This position requires a minimum of 10 years in a similar role, with at least 5 years of hands-on IT Asset Management (ITAM) experience, specifically with HAM Pro administration. You should have proven experience managing hardware assets, conducting audits, lifecycle updates, reporting, and reconciliation. A solid understanding of ITIL processes and ServiceNow administration is essential, alongside advanced proficiency in Excel and Access for report and dashboard creation. Excellent verbal and written communication skills, with a strong emphasis on customer service and handling challenging situations, are necessary. The ideal candidate is detail-oriented, customer-focused, results-driven, and possesses strong analytical thinking skills. This role is a full-time, Work From Office (WFO) position, requiring attendance five days a week.