Join our team as a Systems Engineer 2 to support and optimize enterprise Citrix infrastructure and virtual application delivery for Oracle Health customers. This role is crucial for maintaining the stability, performance, and security of our virtual environments.

We are seeking a proactive individual with a strong background in Citrix Virtual Apps and Desktops, Windows Server, Active Directory, and virtualization technologies. Your ability to troubleshoot complex issues and ensure seamless operations in production environments will be key to success. This hybrid role offers an exciting opportunity to collaborate with cross-functional teams and contribute to critical IT operations.

Provide 12x7 production support for Oracle Health customer environments, ensuring system availability and operational continuity. Manage incidents, service requests, and customer escalations, driving timely resolution and effective communication. Execute approved customer change management activities, including planned maintenance and infrastructure upgrades. Troubleshoot Citrix application delivery, virtual desktop access, and related infrastructure issues. Develop and maintain technical documentation, standard operating procedures, and operational runbooks. Participate in on-call support for critical production incidents and service restoration. Collaborate with Development, Cloud Engineering, and Product teams to support implementations and resolve issues. Perform system administration tasks, including monitoring, patching, and upgrades. Contribute to root cause analysis, automation initiatives, and continuous improvement efforts.

Requires 3 to 5 years of experience in a medium to large distributed network and computing environment. A Bachelor's degree (BS) in Computer Science, Information Technology, or a related field, or equivalent relevant experience, is necessary. Must possess hands-on experience with Citrix Virtual Apps and Desktops (CVAD) or similar application virtualization technologies. Strong analytical, problem-solving, documentation, and communication skills are essential. Proficiency in Windows Operating Systems and understanding of ITIL-based incident, problem, and change management practices. Experience with Windows Server patching, security vulnerability remediation, and infrastructure upgrades is expected. Basic networking knowledge and the ability to work collaboratively in a team environment are required. Familiarity with cloud infrastructure such as OCI, AWS, or Azure is considered an advantage.