Join our team as a Systems Engineer 2 and play a vital role in supporting and optimizing enterprise Citrix infrastructure. You will be instrumental in ensuring the smooth delivery of virtual applications for Oracle Health customers, collaborating closely with Operations, Engineering, Product, and Infrastructure teams.

This position offers a dynamic environment where your expertise in Citrix Virtual Apps and Desktops, Windows Server, Active Directory, and Group Policy will be highly valued. We seek a proactive individual with a strong troubleshooting aptitude and proven experience supporting production environments, capable of independently resolving technical issues while adhering to established procedures.

Your primary responsibilities will include providing comprehensive production support for Oracle Health customer environments, focusing on system availability, operational stability, performance, and security. Key tasks involve managing incidents and service requests, proactive monitoring, system administration, troubleshooting complex issues, software updates, patching, and orchestrating customer change management.

You will also be involved in supporting Oracle and legacy applications, responding to service requests, coordinating application release testing, and collaborating with IT and Development teams. This role may also encompass user training, access administration, reporting, and contributing to operational meetings, root cause analysis (RCA), and on-call support. Continuous improvement initiatives and automation are also key aspects of this role.

We are looking for candidates with 3 to 5 years of relevant experience in managing distributed network and computing environments. A Bachelor's degree (BS) in Computer Science, Information Technology, or a related field, or equivalent practical experience is required.

Essential hands-on experience includes Citrix Virtual Apps and Desktops (CVAD) or similar virtualization technologies, Windows Server administration, Active Directory, and Group Policy (GPO). Strong analytical, problem-solving, documentation, and communication skills are crucial. Familiarity with networking fundamentals, Windows Server patching, security vulnerability remediation, and ITIL-based incident, problem, and change management practices is expected. Experience with cloud platforms like OCI, AWS, or Azure is a plus.