Join our dynamic team as a Systems Engineer 2 (IC2) to support and optimize enterprise Citrix infrastructure and virtual application delivery for Oracle Health customers. This role is pivotal in ensuring the seamless operation of our critical systems, collaborating closely with Operations, Engineering, Product, and Infrastructure teams. You'll be instrumental in maintaining high levels of system availability, stability, performance, and security.

This position offers a challenging yet rewarding environment where your expertise in troubleshooting and maintaining complex environments will be highly valued. We are looking for a proactive individual who can independently resolve technical issues while adhering to established policies and procedures, contributing to continuous service improvement.

Key responsibilities include providing comprehensive 12x7 production support for Oracle Health customer environments, managing incidents, service requests, and escalations to ensure operational continuity. You will be involved in troubleshooting Citrix application delivery, virtual desktop access, and related infrastructure issues.

Furthermore, you will execute approved customer change management activities, coordinate with various internal teams for customer-impacting events, and perform pre- and post-change validation. This role also encompasses maintaining operating systems, administering middleware, supporting internal applications, and conducting performance trend analyses. Developing and maintaining technical documentation, SOPs, and operational runbooks is also a crucial aspect of this role.

We are seeking a candidate with 3 to 5 years of relevant experience in medium to large distributed network and computing environments. A Bachelor’s degree (BS) in Computer Science, Information Technology, or a related field, or equivalent practical experience is required.

Essential hands-on experience includes Citrix Virtual Apps and Desktops (CVAD) or similar application virtualization technologies, Windows Server administration, Active Directory, and Group Policy (GPO). Strong analytical, problem-solving, documentation, and communication skills are vital. Basic networking knowledge and experience with Windows Server patching, security vulnerability remediation, and infrastructure upgrades are also expected. Experience with cloud infrastructure such as OCI, AWS, or Azure is considered an advantage. The ability to work effectively in a collaborative team environment is a must.