Join NTT DATA as a Support Engineer (L1) and contribute to a leading global technology services firm. We seek dedicated professionals passionate about innovation and growth within an inclusive environment. This role is crucial for maintaining the integrity and performance of our clients' production systems.

NTT DATA is committed to accelerating client success and societal impact through responsible digital transformation. As a top-tier provider of AI and digital infrastructure, we offer unparalleled expertise in enterprise-scale AI, cloud, security, and application services. Our consulting and industry solutions empower organizations to navigate the digital future confidently and sustainably.

Monitor production data pipelines around the clock in a 24×7 support model, adapting to rotating shifts. Perform initial incident triage, accurately classifying severity and initiating appropriate actions.

Execute documented runbooks and standard recovery procedures to resolve issues efficiently. Maintain clear and consistent incident communications, providing timely ticket updates and status reports to stakeholders. Escalate complex or unresolved incidents to Level 2 support, ensuring all relevant diagnostic information is included.

Demonstrated proficiency in supporting production environments with ADF, Azure SQL, Databricks, Snowflake, and PBI. Must be comfortable working effectively within a 24×7 support model, including rotating shifts. This role requires a proactive approach to system monitoring and incident resolution, with a strong emphasis on effective communication and escalation.