Join the Amazon Music team as a Support Engineer III, focusing on client quality within our dynamic music streaming service. Amazon Music connects fans, artists, and creators through personalized playlists, exclusive podcasts, live concerts, and artist merchandise.

We offer a range of services, including ad-free podcasts for Prime members, an on-demand library with Amazon Music Unlimited, and free listening via the Amazon Music app and Alexa-enabled devices. This role offers a unique opportunity to shape how Amazon Music engages a global audience.

Every team member contributes significantly to product features, the evolution of music streaming, and customer engagement. We are actively seeking talent across software engineering, marketing, design, operations, and more to launch innovative projects.

As a Support Engineer III, you will spearhead the transition of technical and operational tasks from engineering to the support team. You will manage incoming support tickets, conducting in-depth troubleshooting across multiple products, features, and services.

Key responsibilities include contributing to operations and maintenance coding projects using Java, Perl, or shell scripts and AWS technologies. You will also support software deployments in staging and production environments, develop tools to enhance operations, and provide system and support status reporting. Ownership of at least two digital products or components is expected, along with coordinating customer notifications and workflows to meet service level agreements.

To excel in this role, you should possess at least 2 years of experience in software development or technical support. A proven ability to troubleshoot and debug complex technical systems is essential.

Proficiency in Unix environments and scripting in modern programming languages is required. Experience with web services, distributed systems, web application development, and technologies like REST, XML, and JSON is highly desirable. Familiarity with troubleshooting and maintaining hardware and software RAID is also a plus.