Join a dynamic team focused on innovation within Amazon's retail technology sector. This role is pivotal in shaping the future of retail operations by applying cutting-edge software technologies to solve complex, real-world challenges. You'll contribute to systems that secure and govern vast amounts of data, ensuring accuracy and efficiency across multiple platforms. The opportunity offers a fast-paced, iterative environment with direct impact on end-users and the company's profitability.

Become part of a high-performing team dedicated to enhancing business profitability for Amazon's consumer division. The platform operates entirely on AWS, presenting significant scale and engineering challenges. We are committed to continuous research and investment in new technologies to maintain and enhance scalability.

Provide comprehensive support for incoming tickets, engaging in extensive troubleshooting across multiple products, features, and services.

Undertake operations and maintenance tasks, including coding projects and software deployment support in staging and production environments.

Develop tools to streamline operations and maintenance processes.

Generate system and support status reports.

Assume ownership of one or more ETL products or components.

Manage customer notifications, coordinate workflows, and ensure adherence to service level agreements.

Collaborate with the support team for seamless handoffs of active support issues and contribute to building a team-specific knowledge base and skill sets.

A minimum of 2 years of experience in software development or technical support is required.

Proficiency in scripting using modern programming languages is essential.

Demonstrated experience in troubleshooting and debugging technical systems is necessary.