Join our dynamic Selling Partner Experience (SPEx) team in Hyderabad, where you'll be instrumental in shaping key business and technology initiatives. Our work focuses on ensuring fee accuracy, mitigating financial risks, supporting seller qualification, enhancing the Selling Partner experience, and launching new product categories globally. You'll collaborate with program managers and a dedicated tech team focused on automation and critical listing quality projects, driving scalable solutions for category launches and UMP Expansion. This is an opportunity to work on large-scale, ambiguous problems and gain deep insights into Amazon's tools and their impact on customers and Selling Partners.

As part of a team responsible for the entire Selling Partner experience, from interface to backend services, you'll contribute to systems that demand exceptional quality, performance, and reliability. Your solutions will directly influence our customers. Success in this role hinges on your ability to learn rapidly, adapt to diverse and overlapping tasks, and handle high-impact production issues requiring cross-functional coordination. You'll gain broad exposure to various Development, Operations, and IT Support groups.

Key responsibilities include troubleshooting and resolving technical issues, developing robust monitoring solutions, and performing essential software maintenance and configuration. You will implement fixes for internally developed code using languages like Perl, Ruby, C/C++, and JAVA, alongside executing minor SQL queries. Furthermore, you'll manage the updating, tracking, and resolution of technical challenges.

Your role will also involve close collaboration with development teams on Amazon's corporate and divisional software projects. This includes enhancing current tools, automating support processes, and meticulously documenting our systems. A critical aspect of this position is identifying potential problems proactively and implementing preventative solutions to avert outages. You will be expected to accurately prioritize projects, exercise sound judgment, and consistently work to improve the customer experience.

To be successful in this role, you should possess a minimum of two years of experience in either software development or technical support. A Bachelor's degree in engineering or an equivalent qualification is required. Demonstrated experience in troubleshooting and debugging complex technical systems is essential.

Proficiency in Unix environments is a core requirement for this position. While not mandatory, preferred qualifications include experience with AWS, various networks, and operating systems. Strong candidates will exhibit exceptional attention to detail, superior verbal and written communication skills, and excellent organizational abilities. The capacity to manage multiple tasks concurrently, work independently, and maintain professionalism under pressure is also highly valued.