Join Amazon as a seasoned Application Support Engineer and drive operational excellence for large-scale services. This role demands a proactive approach, continuous learning, and the ability to manage diverse and overlapping tasks for sustained success in a dynamic environment.

Provide first-level support for production services by handling tickets and operational issues.

Deliver comprehensive engineering support, including extensive troubleshooting and debugging, across multiple product lines.

Engage in maintenance-driven coding projects utilizing Perl, shell scripts, web technologies, and Java.

Analyze and modify complex application code to resolve support issues.

Support software deployments in staging and production environments.

Develop tools and automate manual operational tasks to streamline service maintenance.

Build and maintain monitoring dashboards to report system health and support status.

Collaborate with remote development teams for issue handoffs and knowledge base development.

A minimum of 2 years in software development or technical support is required.

Demonstrated experience in troubleshooting and debugging technical systems is essential.

Proficiency in Unix environments and scripting in modern programming languages is necessary.

A Bachelor's degree in Computer Science or an equivalent qualification is mandatory.

Experience with AWS, networks, and operating systems is highly preferred.