Join Amazon and be at the forefront of creating the ultimate online shopping experience. We aim to be the most customer-centric company globally, recognized for exceptional products and services. As a Support Engineer for EPR Pay-on-Behalf, you will play a crucial role in ensuring seamless seller compliance and high-quality software solutions, scalable to meet Amazon's vast customer needs.

This position is ideal for experienced support engineers eager to contribute to a dynamic and growing e-commerce environment. Your efforts will directly impact our ability to deliver exceptional value and service to sellers worldwide.

The Support Engineer role focuses on collaborating with technical and non-technical teams to ensure timely publication of EPR Reports and accurate EPR Remit declarations for EU Sellers. You will master essential data processing tools like Cradle, SQL, Ratchit, and Quicksight, along with AWS services including Lambda, SQS, SNS, DynamoDB, S3, and Cloudwatch.

Drive automation for manual processes, adapt to a 50% year-over-year seller growth, and lead discussions with PMT to generate and maintain key metrics. Partner with SDM to develop scripts and tools for test infrastructure and effectively troubleshoot reported bugs. Maintain healthy data pipelines and champion other critical support engineering initiatives.

We are seeking candidates with at least two years of experience in software development or technical support. Proficiency in scripting with modern programming languages is essential, alongside proven ability in troubleshooting and debugging complex technical systems. Experience working within an agile/scrum or similar collaborative framework is also required.

Preferred candidates will possess knowledge of web services, distributed systems, and web application development. Familiarity with troubleshooting and maintaining hardware and software RAID, along with experience with REST web services, XML, and JSON, will be advantageous.