Join Amazon's Devices & Services Enterprise Support team as a Support Engineer and contribute to building a world-class support organization. This role is perfect for a passionate engineer focused on resolving developer implementation and coding issues for Alexa partners. You'll also serve as an advocate within Amazon for these partners, joining a team of dedicated, customer-obsessed experts committed to delivering exceptional support.

We seek individuals who excel in both technical and business domains and can thrive globally. Strong communication skills, including business-level English proficiency in both speaking and writing, are essential. Adaptability in multicultural environments and effective collaboration within international teams are also key.

Technical proficiency, problem-solving skills, and a broad skill set are necessary. We look for advanced analytical abilities and rich technical experience to tackle complex challenges persistently. A keen interest in learning about innovative technologies like Alexa is highly valued. From a business perspective, we need proactive individuals who can approach matters tactically and strategically, paying close attention to detail.

Above all, a profound sense of responsibility towards customer success is paramount. We aim to attract individuals passionate about delivering outstanding customer experiences, building trust with partners, and actively contributing to their success. This position offers immense satisfaction to those who can bridge technology and business, maintain a global outlook, and dedicate themselves to enhancing customer satisfaction. Are you ready to enrich lives worldwide through innovative technology?

- Collaborate with external partners to understand Alexa skill development and resolve diverse technical issues encountered during the publishing process. - Provide expert partnership to fellow enterprise support colleagues and act as a subject matter expert on technical contact topics for other internal teams. - Lead projects aimed at enhancing technical support services and develop supplementary support materials for developers. - Meticulously review and maintain technical documentation.

- Possess a Bachelor's degree in Computer Science or a related field, or have a minimum of 3 years of technical support experience. - Accumulate over 3 years of experience in network and operating system support. - Gain more than 3 years of expertise in virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen). - Achieve over 3 years of hands-on experience in database administration. - Develop over 3 years of proficiency in software development using object-oriented languages. - Acquire over 3 years of experience with continuous integration and continuous delivery (CI/CD) practices. - Garner over 3 years of experience in information security and compliance. - Demonstrate fluency in speaking, writing, and reading Japanese (preferred).