Join our team as a Support Engineer 1, a crucial role serving as the primary point of contact for our valued customers. You will field inquiries through various channels, providing essential technical support. Your responsibilities will include troubleshooting and resolving straightforward issues with assigned Oracle products.

This position offers a fantastic opportunity to learn and grow, coordinating with experienced colleagues to address routine design, reliability, and maintenance challenges. You'll contribute to maintaining service request documentation and gain experience in creating valuable Knowledge Base articles and troubleshooting guides.

Furthermore, you'll assist internal teams with diverse customer situations and technical complexities. As you develop, you'll leverage automation tools, like AI Assistance, to identify root causes of common problems and suggest enhancements to our support processes and best practices.

Key responsibilities include providing exceptional customer support by acting as a customer liaison and building strong relationships.

You will deliver technical support, answer technical inquiries, and effectively troubleshoot and resolve basic issues related to assigned Oracle products.

Your role will involve researching, recreating, and testing technical issues for your product area, identifying resolutions with minimal guidance, and escalating complex problems as needed.

Crucially, you'll document all service request activities and contribute to the creation of troubleshooting guides and Knowledge Base articles.

Collaborate with internal teams, providing assistance on customer and technical issues, and learn to utilize automation tools to identify root causes and suggest process improvements.

We are seeking individuals with a foundational understanding of problem resolution within assigned product areas.

You should possess strong communication and customer service skills, with the ability to effectively field inquiries and build customer relationships.

Basic troubleshooting and technical problem-solving abilities are essential, along with a willingness to learn and document technical information.

Experience or familiarity with Oracle products is beneficial.

This role is ideal for proactive individuals eager to learn, collaborate with experienced peers, and contribute to continuous improvement in support processes.