Join our team as a Support Engineer 1, a crucial role in delivering and maintaining Oracle Health Solution offerings for international clients. This position requires strong English proficiency to ensure effective customer engagement and support across the region.

You will collaborate within a dynamic team, applying your functional and technical expertise to assist customers. Your primary focus will be on troubleshooting issues, managing applications, and providing an exceptional support experience.

Key responsibilities include providing comprehensive functional and technical support for Oracle Health solutions. You will investigate, troubleshoot, and resolve incidents across both front-end and back-end applications. Performing application maintenance and support activities is essential to ensure service reliability.

Serve as the primary contact for customer inquiries, addressing technical and functional questions via phone, email, and in-person. Cultivate strong customer relationships and collaborate effectively with internal teams. Communicate investigation progress, findings, resolutions, and next steps clearly. Document all troubleshooting efforts, investigation notes, resolutions, and lessons learned. Prioritize tasks based on issue severity, urgency, and customer impact. Participation in an on-call rotation and occasional travel (up to 20%) may be required.

This role is ideal for individuals with 0 to 2 years of experience seeking a challenging opportunity in a collaborative environment.

Essential skills include AI Literacy, Application Support, Product Support, Production Support, SQL, Software Support, and Technical Support. Fluency in English, both written and spoken, is mandatory for effective communication with our international clientele.

This is a regular full-time employee position. Please note that visa or work permit sponsorship is not available for this role.