Join our team as a Support Engineer 1 and become a crucial link between our customers and our innovative Oracle products. This role is ideal for individuals eager to develop their technical support expertise.

You will engage directly with customers, addressing their inquiries and providing essential technical assistance. Your primary focus will be troubleshooting and resolving straightforward issues, ensuring a positive customer experience.

As you grow, you'll collaborate with experienced team members, contribute to problem-solving, and learn to document solutions effectively. This is a fantastic opportunity to build a strong foundation in technical support and customer advocacy.

Serve as the primary point of contact for customer inquiries, managing communications via phone and electronic channels. Provide comprehensive technical support by troubleshooting and resolving basic issues related to assigned Oracle products.

Collaborate with senior engineers to identify and report design, reliability, and maintenance challenges, supporting the resolution of routine matters. Develop your skills in creating essential Knowledge Base articles and troubleshooting guides.

Assist internal teams and stakeholders by offering insights into diverse customer scenarios and technical challenges. Begin leveraging automation and AI tools to diagnose common issues and identify opportunities for enhancing support processes and best practices.

Demonstrate a strong aptitude for technical problem-solving and customer service. Possess effective communication skills to interact with customers and internal teams. Eagerness to learn and adapt to new technologies and processes is essential.

Familiarity with Oracle products is a plus, as is any experience in technical documentation or support. A proactive approach to identifying areas for improvement in support workflows is valued.

This role is perfect for a motivated individual looking to launch a career in technical support. We are seeking candidates who are ready to learn, grow, and contribute to our commitment to customer satisfaction.