Join our dynamic team as a Support Engineer 1 and become a crucial point of contact for our valued customers. You'll provide essential technical support by troubleshooting and resolving issues for assigned Oracle products.

This role offers a fantastic opportunity to collaborate with experienced colleagues, learn to document solutions, and contribute to a growing knowledge base. You'll also gain exposure to automation tools that help identify root causes and enhance support processes. This position is ideal for individuals eager to develop their technical expertise in a supportive environment.

Your primary responsibilities will involve delivering exceptional customer support through various communication channels. You'll tackle technical challenges by troubleshooting and resolving customer-reported issues for Oracle products.

This includes researching, replicating, and testing technical problems, documenting all activities, and ensuring timely resolution. You'll also work closely with senior engineers on design and maintenance issues, contributing to the overall quality of our products. Learning to leverage automation and identify areas for process improvement will be key aspects of your role.

We are seeking individuals with 0-2 years of experience who possess strong communication skills and a foundational understanding of technical support principles. Proficiency in SQL and a knack for incident management are essential.

This role requires excellent problem-solving abilities and a proactive approach to learning new tools and technologies. A commitment to continuous improvement and collaboration within a team setting is highly valued. Fluency in English is mandatory for effective communication with our global customer base.