Join our team as a Support Engineer 1, a crucial role for individuals looking to kickstart their career in technical support. This position involves serving as a primary point of contact for customers, handling inquiries through various channels. You'll provide essential technical assistance by troubleshooting and resolving straightforward issues with our Oracle products. This role is ideal for those eager to learn and grow within a dynamic support environment.

Your responsibilities will include directly assisting customers, resolving technical queries, and troubleshooting product issues. You will work closely with experienced colleagues to address and resolve routine design, reliability, and maintenance challenges. A key part of this role involves documenting support activities, creating knowledge base articles, and contributing to the enhancement of support processes. You will also help internal teams with diverse customer and technical matters, leveraging tools to identify root causes and suggest improvements.

We are seeking candidates with 0-2 years of experience, making this an excellent opportunity for freshers and recent graduates. Proficiency in English is essential for effective communication. While not mandatory, familiarity with technical support, troubleshooting, and customer service principles is beneficial. You will be encouraged to continuously learn new skills and tools relevant to industry trends and contribute to process improvements with guidance.