Join our dynamic team as a Support Engineer 1, an integral role focused on providing exceptional technical assistance to our valued customers. This entry-level position is perfect for individuals eager to kickstart their career in technical support within a leading technology company. You will be the first point of contact for customers, addressing inquiries and resolving issues with Oracle products.

This role offers a fantastic opportunity to learn and grow, working alongside experienced peers to tackle challenges. You'll gain hands-on experience in troubleshooting, documenting solutions, and contributing to the continuous improvement of our support processes. If you're passionate about technology and helping others, this is the role for you.

As a Support Engineer 1, your key responsibilities will include:

- Serving as the primary contact for customer inquiries via phone, email, or other electronic channels. - Providing technical support by troubleshooting and resolving basic issues related to assigned Oracle products. - Collaborating with senior team members to report and support the resolution of design, reliability, and maintenance issues. - Documenting support activities and learning to create Knowledge Base articles and troubleshooting guides. - Assisting internal teams and stakeholders with diverse customer and technical situations. - Leveraging automation and AI tools to identify root causes of common issues and suggest process enhancements.

We are seeking proactive and customer-focused individuals for this Support Engineer 1 position.

Key qualifications include:

- A Bachelor's degree in a relevant field, such as Computer Science or Engineering. - 0 to 2 years of experience, making this an excellent opportunity for fresh graduates. - Proficiency in written and spoken English. - A strong desire to learn and develop technical support skills. - The ability to work collaboratively and follow established procedures. - Basic problem-solving skills and a willingness to learn from senior team members.