Join EY as a Supervising Associate in Service Excellence, focusing on Talent Services and Process Consulting. You will play a pivotal role in transforming Talent processes within EY GDS, ensuring high-quality service delivery and operational efficiency. This position offers a unique opportunity to build a career with a global leader, contributing to a better working world.

Drive the analysis, mapping, and reimagining of Talent processes, maintaining ownership of process documentation and governance. Execute high-quality process analysis and documentation for Talent transformation programs. Work collaboratively with cross-functional teams to ensure accurate mapping and validation of current and future state Talent processes, embedding Service Excellence principles throughout.

Key duties include documenting L4 and L5 Talent processes, developing L5 blueprints and user journeys, performing structured analysis of process variants, and updating documentation in line with design decisions. You will also support the creation of methods documents and process playbooks.

Participate in design workshops and playback sessions, translating insights into validated artifacts. Maintain the Process & Enablement repository and tracker for audit-ready governance. Ensure timely and accurate completion of deliverables. Act as a Business Analyst for Talent technology initiatives, aligning process design with system implementation.

Provide structured inputs into Change Impact Assessments and support the development of training materials and job aids. Consolidate insights from focus groups to enhance design and adoption readiness. Support continuous improvement initiatives within Talent and Enablement Services.

Contribute to process maturity assessments, KPI definition, and benefits tracking. Support Root Cause Analysis workshops and issue closure. Share best practices and align process deliverables with EY’s Service Excellence, Quality, Agile, and Business Excellence frameworks.

We seek a motivated individual with 3–5 years of experience in business analysis, HR operations, Talent processes, or process documentation. Hands-on experience supporting process transformation, technology enablement, or large-scale deployments is essential. Prior exposure to global delivery, shared services, or consulting environments is preferred.

Core skills include strong attention to detail, logical structuring, and process thinking. Proficiency in Visio, Excel, and PowerPoint, along with experience using structured documentation templates, is required. You must be able to collaborate effectively with various stakeholders and possess strong written and visual communication skills suitable for senior leadership. A foundational understanding of process reengineering, metrics, and quality concepts (Lean/Six Sigma exposure is advantageous) is necessary. Comfort working in fast-paced transformation programs with evolving requirements is key.

We are looking for a proactive individual with the energy to initiate change positively. You should demonstrate a commitment to impact, a focus on solutions, and a willingness to develop creative resolutions. A genuine, approachable demeanor capable of uniting a team towards a shared vision is highly valued.