Join Rippling Spend as an Onboarding Manager and establish operational excellence in our Sales organization. You will develop and implement strategies for effective customer setup and expansion, fostering strong relationships with C-level executives. This role offers a unique opportunity to shape Rippling's onboarding function and define post-sales strategies that drive growth.

Implement and customize new customer accounts for Rippling Spend, requiring a grasp of accounting and general ledger principles. Drive successful platform launches and full user adoption. Cultivate robust relationships with new and existing clients, ensuring their needs are met and account health is maintained. Develop deep connections with key decision-makers. Manage customer retention, expansion, and overall growth within your portfolio. Collaborate with Product, Engineering, Support, and Risk teams to enhance the customer experience and provide actionable recommendations. Partner with Sales, Marketing, and Operations to streamline account lifecycle processes.

Possess a minimum of 2 years of experience in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations, with a proven track record of advising clients and driving revenue expansion. Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employees is essential. Excellent oral, written, and presentation skills are required to build lasting client relationships. Ability to comprehend diverse business needs across industries and translate them into a compelling customer vision. High emotional intelligence, coachability, and a genuine passion for client satisfaction are crucial. A self-starter mentality with the energy and initiative to excel in a dynamic environment. Minimum 2 years managing multiple SMB customers while implementing or administering expense or corporate card programs.