Join Rippling, a leading platform for HR, IT, and Finance, and become the CEO of your client portfolio. This role focuses on ensuring customer success and driving retention for our rapidly expanding customer base.

You will be instrumental in guiding clients through the optimization of Rippling's comprehensive suite of back-office solutions. By navigating complex needs and leading strategic initiatives, you will directly impact customer adoption and long-term commitment to our platform.

- Spearhead strategic renewal processes to maximize retention and minimize churn. - Proactively engage customers throughout their lifecycle, including key milestones like "go live" and contract renewals. - Ensure clients derive maximum value from their HR, IT, and Finance subscriptions. - Identify and pursue cross-sell opportunities, collaborating with account executives. - Partner with internal teams to champion customer success and influence product development.

- A minimum of 3 years in a client-facing customer success or account management role within a dynamic environment. - Demonstrated success as a top-performing account manager, ideally with US-based clientele. - Proven ability to achieve team quotas through effective retention and cross-selling strategies. - Exceptional communication skills and strong interpersonal abilities to foster trust with diverse stakeholders. - A proactive, hands-on approach with a readiness to embrace new challenges and learn quickly. - High levels of organization, self-motivation, and meticulous attention to detail, ensuring project completion. - An individual with high integrity and enthusiasm for contributing to a new renewals team. - The courage to challenge existing processes and drive improvements.