Join a critical team focused on safeguarding Amazon's customer trust across over 30 devices and services. This role leads the Trust Incident & Crisis Management function, ensuring robust response mechanisms are in place for high-severity, trust-impacting events. You will be instrumental in maintaining and elevating trust through proactive incident handling and strategic crisis management, directly contributing to customer confidence in Amazon's products and services. This position offers significant impact and visibility, anchoring our global follow-the-sun coverage from India.

Serve as the incident commander for critical trust-related events, owning protocols, escalation pathways, and decision frameworks. You will manage escalations end-to-end, driving swift resolution and ensuring senior leadership remains informed with concise, actionable briefs. Key responsibilities include designing and executing crisis response playbooks, conducting post-mortems to identify root causes, and tracking corrective actions. You will also define and monitor operational metrics, collaborate with Product and Engineering to embed Trust by Design principles, and manage follow-the-sun coverage with international teams.

We are seeking a seasoned professional with a Bachelor's degree in engineering, computer science, or a related field. A minimum of 5 years in technical program management, 7 years working directly with engineering teams, and 3 years in software development are essential. Proven experience managing complex, cross-functional programs under pressure, identifying and resolving issues, and communicating effectively with senior leadership is required. Strong business judgment, the ability to make high-stakes decisions in ambiguous situations, and influencing skills are critical for success in this role.