Join our Delivery Experience (DEX) team, the nerve center of Amazon EU's delivery operations, and influence decisions that impact millions of customers daily. As a Sr. Technical Program Manager (L6), you will be the strategic architect driving the vision for high-speed, low-cost delivery across the EU. This role offers a unique opportunity to tackle complex challenges in optimizing delivery networks and transforming logistics into a customer superpower. Be at the forefront of Amazon's Stores' biggest initiatives in the EU and become the go-to expert for enhancing the customer delivery experience.

Your contributions will directly shape a global marketplace product, expediting Amazon's worldwide expansion. You'll collaborate with engineers, designers, and business teams to solve meaningful problems for our customers, business, and technology. We seek individuals who are customer-obsessed at a global scale, strategic thinkers focused on execution, and bold communicators who can align stakeholders on a clear roadmap. A data-driven approach is essential, and we value curiosity, technical depth, persistence, and the ability to navigate complexity and ambiguity.

Own the delivery and roadmap for a 20+ headcount team, articulating the technical vision and value proposition for Amazon's global marketplace expansion.

Work backward from customer needs worldwide to build, manage, and deliver a comprehensive technical marketplace expansion roadmap.

Collaborate with Amazon EU businesses globally to define solutions for marketplace expansions across diverse regions.

Influence technical priorities and business strategy through data-driven insights, working closely with business stakeholders, engineering managers, engineers, and designers.

Drive product discussions, commission market research, and facilitate usability studies and focus groups.

Develop product plans with clear, measurable success criteria, defining KPIs, funnels, conversion rates, and awareness metrics.

Support the branding and marketing efforts for your team and programs.

This role requires a strong foundation in technical program and product management, with a minimum of 5 years in technical program management and 7 years of direct experience working with engineering teams. A background in software development (3+ years) is also essential. Proven experience in managing programs across cross-functional teams, establishing robust processes, and coordinating release schedules is critical. Experience in defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership is highly preferred.

Key attributes for success include strategic thinking with a focus on delivery, bold communication skills across all organizational levels, and a strong reliance on data to inform decisions. You should possess courage, persistence, and the drive to challenge the status quo. Curiosity, the ability to dive into technical details, and ask insightful questions are vital. As a self-starter, you must thrive in environments with high complexity and ambiguity, balancing diverse customer needs to achieve long-term outcomes that foster customer loyalty. The ability to break down large objectives into actionable goals and deliver results is paramount.