Seeking a Senior Technical Lead specializing in App Development and ServiceNow functional consulting. This role acts as a crucial liaison, ensuring business requirements seamlessly integrate with ServiceNow capabilities across various modules.

As a Senior Technical Lead, you will drive the alignment between business needs and technical solutions. Your expertise will be vital in translating complex requirements into actionable plans for the development team. This position offers an opportunity to shape application development within a leading organization.

- Lead discovery workshops to effectively gather and document business requirements. - Define and map 'as-is' and 'to-be' processes across ITSM, ITOM, HRSD, CSM, and SPM modules. - Develop comprehensive user stories, Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), and process flows. - Coordinate system integration testing (SIT), user acceptance testing (UAT), and facilitate stakeholder validation sessions. - Collaborate with integration teams to ensure seamless alignment with external systems. - Provide essential support during go-live phases, hypercare, and ongoing continuous improvement initiatives.

- Possess strong, in-depth knowledge of ServiceNow modules including ITSM, ITOM, ITAM, SPM, HRSD, CSM, and SecOps. - Demonstrate extensive experience in leading ServiceNow implementations and complex migration projects. - Exhibit a solid understanding of integration technologies such as REST/SOAP and APIs. - Showcase excellent stakeholder management capabilities and proficient documentation skills. - ServiceNow certifications like CSA or CIS are highly preferred, indicating advanced platform proficiency.