Join NTT DATA, a global leader in business and technology services, as a Sr. Support Engineer (L2). We are seeking talented individuals passionate about innovation and growth within a forward-thinking and inclusive organization. This role is crucial in ensuring the smooth operation of our advanced data platforms.

NTT DATA is dedicated to accelerating client success and making a positive societal impact through responsible innovation. As a top-tier AI and digital infrastructure provider, we offer unparalleled expertise in enterprise-scale AI, cloud, security, and application services. Our consulting and industry solutions empower organizations to navigate the digital future with confidence and sustainability.

As a Global Top Employer with experts across more than 50 countries, NTT DATA provides access to a dynamic ecosystem of innovation. We invest significantly in research and development, ensuring we remain at the forefront of technological advancement.

Provide expert-level support for critical data platforms including ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments.

Operate effectively within a 24x7 support model, managing rotating shifts to ensure continuous service availability.

Perform advanced troubleshooting to resolve complex issues across supported data platforms, ensuring rapid service restoration.

Execute essential operational tasks such as reruns, restarts, backfills, and rollbacks to maintain system integrity and performance.

Conduct thorough data validation and reconciliation to confirm successful recovery and data accuracy post-incident.

Apply timely temporary mitigations to stabilize production workloads during critical periods.

Escalate issues to L3 support only when an engineering change is definitively required, providing comprehensive diagnostic information and impact assessments.

Demonstrated expertise in supporting ADF, Azure SQL, Databricks, Snowflake, and Power BI within production environments is essential.

Proven ability to thrive in a 24x7 support model with rotating shifts, maintaining operational excellence.

Skilled in performing advanced troubleshooting across various data platforms to diagnose and resolve complex technical challenges.

Experience with executing reruns, restarts, backfills, and rollbacks for service restoration is required.

Proficiency in data validation and reconciliation techniques to ensure system recovery and data integrity.

Ability to apply temporary mitigations to stabilize production workloads effectively.

Capability to restore service quickly and safely, escalating to L3 support only when necessary with detailed information.